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Contact AWS Training and Certification

Use this form to contact the AWS Training and Certification customer service team. The team will be able to answer your questions about AWS Skill Builder , AWS Certification , AWS Cloud Institute , and more.

Our Training and Certification FAQs answer a wide variety of common questions. Please review our Training FAQs and Certification FAQs prior to contacting customer service.

Below are some of our most common FAQs:

Your detailed exam results will be available within five business days of completing your exam in your AWS Certification Account, under Exam History.
Learn about each AWS Certification exam here. To learn more about the benefits of AWS Certification, go here.
Yes. You can cancel or reschedule your exam up to 24 hours before your scheduled appointment without additional fees. To reschedule or cancel your exam, go to your AWS Certification Account and click the Manage Pearson VUE exams button. Select the scheduled exam you wish to manage from the Upcoming Appointments menu. Once you reach the 24-hour window before your scheduled appointment, you will not be able to cancel or reschedule your exam. If you miss your scheduled exam appointment, you will forfeit the exam fee and are not eligible for a refund. You will not be able to register again for the exam until 24 hours after your missed exam time. Missing the exam does not result in a “fail” status.
Please note that you may only reschedule two times after scheduling your original appointment. If you wish to reschedule a third time, you must cancel and schedule a new appointment. The reschedule limit will apply to the new appointment. Exam appointments cannot be cancelled less than 24 hours prior to your appointment.

If you are interested in Private Training, request more information.

Still have a question? Use the form below to ask the AWS Training and Certification customer service team.

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We recommend using the email address tied to your AWS Training & Certification account.
If you are inquiring about the AWS Certification program, provide your Candidate ID (located in the top right corner of the AWS Certification portal and begins with "AWS".)

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